Posted By: Admin July 6, 2020, 4:23 p.m.

Telstra-owned Belong accelerated plans to switch to a fully digital customer support model after COVID-19 slashed the capacity of contact centers and caused 11,000 unanswered requests to pile up.



Posted By: Admin Aug. 9, 2020, 1:40 p.m.

Services Australia saw a 600 percent surge in the use of its Microsoft Cortana-powered digital assistants during the height of the pandemic’s first wave earlier this year.

Operational planning national manager Gavin Wolfe told ...

Posted By: Admin Nov. 18, 2020, 2:30 p.m.

The "Covid Hero Award" was presented by the Government of New South Wales in a ceremony at the Himalayan Emporium and Function Center in Banks Town today, Sunday 15 November (Sunday) at 12 noon local time, title sponsored by